And here’s something else about Ebay selling…YOU DON’T HAVE THE RIGHT TO REFUSE TO SELL AN ITEM…TO ANYONE! Even a bothersome, troublesome, nagging, hateful individual who YOU KNOW is going to be further trouble. YOU CAN’T SAY NO. This person placed their order, I packaged up that order THE SAME WAY I PACKAGED ALL ORDERS. I had, until this person, a 100% positive feedback. Other customers were sending reviews about the GREAT PACKAGING and that their plants arrived beautiful and carefully packaged…THERE WERE NO PROBLEMS. But when this person received her plants and oh dear was EVERYTHING WRONG!
A few days after she got the plants, she released the hounds of hell! Her mouth. I’d post screenshots of her nutty ebay messages but I closed my ebay account for good. Just take my word for it. All caps, not forming coherent sentences. You know, nuts. She reported leaves had been broken off all three plants and one that she sent a picture of was smashed in THE CROWNE of the plant. Outer leaves looked like they’d been chewed by a dog! And just how the blankety-blank @#$%$$%^^! Did it get smashed in THE CROWNE???!! It is IMPOSSIBLE the way I pack the plants for them to get damaged in that manner without “outside assistance”! IE: Her damaging the plant intentionally in order to get her “outrageous” shipping refunded.
My daughter and I were aghast. Of all the plant sales we’d made and shipped over the last few years, we’d never seen anything arrive like that! I was upset over the damage and I immediately began to question if there had been ANYTHING DIFFERENT I’d done on this packaging. I knew there hadn’t been, but, you know, when something goes wrong, you still wonder “Did I skip something? Did I skimp on padding? WHAT WENT WRONG?!” All the while, this person was demanding a FULL REFUND for the entire order!
Yep. FULL REFUND. Although, she admitted the loss of “a couple” of leaves from the other two plants was something she could accept. Even though, if you’re ANY KIND of AV person, broken leaves means more plants because you PLANT THEM! But her main complaint was that I hadn’t used a Flat Rate Priority box to ship in which, she said, would have cost HER less money on the shipping and it would have been a smaller box so the plants wouldn’t have been “tossed around” and broken.
Number 1, I don’t use Flat Rate Priority boxes to ship in as they DON’T COME IN THE SIZES I CAN USE in a way that WON’T damage plants. Additionally, although the box is FREE postage is SEVERAL DOLLARS MORE than what I was charging. Yes, I have to supply my own box, and from time to time I have to buy a box or two, but I get orders from Amazon monthly and those are PERFECT for my needs. I recycle the boxes and pass the savings on down to the customer. Why bust down a box and send it to the landfill when you can re-purpose and reuse and EVERYBODY’S HAPPY? But this woman got a brandy new box specifically for the size and number of plants she ordered so that no damage would be accrued. Not enough for THIS CUSTOMER!
I offered her a partial refund for that destroyed plant, but that wasn’t good enough! No siree! She hit me with TWO negative feedbacks that sent my rating down to 94% AND SHE WAN’T DONE! Filing a complaint with Ebay, all the while my daughter was on the phone with Ebay, HOURS ON THE PHONE with Customer Service from India as the buyer went absolutely awol. Writing in all caps, saying we were scammers, blah blah, yaddy yaddy. The best part was that Ebay customer service was pandering to my daughter and agreed that they felt this person was trying to scam us. All the while, they WERE SIDING WITH HER! I’ll get to that part in a minute…
My daughter did some investigating on this person, finding they had a track record of this kind of behavior. They had in the past purchased items from other sellers and then claimed the item came broken or faulty or “not as represented” and got Ebay to refund her money while she gets to keep the item! As it turned out, she also has an Ebay site, selling all kinds of ugly, weird stuff. Probably some of the stuff she scammed other sellers out of! She’s also that person on Facebook that invites friends over to her dwelling to try to get them to buy in on her latest pyramid scheme gig. Yeah, she’s that person.